We want you fitting the right part to the right car. If something isn't right, here is exactly how it works — no small print, no surprises.
Return window
You have 30 days from delivery to request a return. Contact us within that window and we will issue a return authorisation and the return address.
Please do not ship anything back before contacting us. Unauthorised returns cannot be tracked to your order and may not be refundable.
Condition
Items must be unused, uninstalled and in their original packaging. Parts that have been test-fitted with adhesive removed, drilled, painted, cut or installed cannot be returned.
Who pays return shipping
- Changed your mind, ordered the wrong part, or no longer need it — you cover the return shipping.
- The part arrived damaged, faulty, or is not what you ordered — we cover it. Send us photographs and we will arrange the return or a replacement at our cost.
Please be aware that our parts ship from overseas manufacturing partners, so return freight can be substantial — particularly on exhaust systems, which are large and heavy. We will confirm the return cost with you before you commit to sending anything back, so you can make an informed decision.
Refunds
Once your return arrives and has been inspected, we will refund the price of the item to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.
Original shipping charges are not refunded on change-of-mind returns.
Damaged in transit
Inspect your parcel on arrival. If the packaging or the part is damaged, photograph it before unpacking further and contact us within 7 days of delivery. Carrier claims have deadlines, and we cannot always recover the cost if the damage is reported late.
Fitment
Fitment errors are the most common reason for returns in this category, and the easiest to avoid. Use the vehicle search on our site, check the stated year and chassis code on the product page, and if you are unsure, contact us before ordering. We would far rather answer a question up front than process a return afterwards.
Cancellations
Orders can be cancelled free of charge any time before they are dispatched. Once an order has left our manufacturing partner it becomes a return and the terms above apply.
Getting in touch
Contact us with your order number and, where relevant, photographs of the part. We will come back to you with next steps.